
Terms of Service Agreement
Below are our service policies, which are intended to ensure quality, safety, and consistency in our work. By using the services of BF Property Services, LLC, you agree to abide by the following policies and procedures.
Client Information and Privacy - We may collect personal information from you when you, register for an account, make a purchase, contact us for support and/or subscribe to our website. The types of personal information we may collect include, name, email address, phone number, billing address and/or payment information. We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. We do not sell or rent your personal information to third parties. We may share your information with trusted service providers only to the extent necessary to perform services on our behalf, such as payment processing and customer support. You have the right to, access your personal information, request correction of inaccurate information, request deletion of your personal information and opt-out of marketing communications. To exercise any of these rights, please contact us at 804-650-0827 or bfpropsvcs@gmail.com. We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.
Dissatisfaction Notification: If a client is dissatisfied with our services, we require notification within a maximum of 24 hours after the service has been completed. This timeframe allows us to address any concerns promptly.
No Refunds or Discounts: BF Property Services does not offer refunds or discounts on any services provided. All services are billed at the agreed-upon rate prior to the service being performed.
Cleaning Limitations: Please note that dust and small debris can settle shortly after cleaning. While we strive for thoroughness, we do not guarantee the removal of every hair or small piece of debris from floors or surfaces.
Documentation of Concerns: While we do not require clients to provide pictures of areas of concern, we highly recommend it. This documentation aids in staff training and helps ensure that we address specific issues effectively.
Re-Cleaning Process: If the client contacts us within the specified timeframe, we will make every effort to send a team out to re-clean the specified area within 24 to 48 hours.
Approval for Returns: All complaints and requests for return cleans must be approved by Caroline Basar, President and Operator of BF Property Services.
Initial Assessment: BF Property Services requires an on-site evaluation of the home before providing any pricing. This ensures an accurate estimate based on the specific needs and condition of the property.
Subject to Change: Pricing is subject to change at any time, based on factors such as market conditions and service requirements.
Non-Hourly Rate: Our services are not charged by the hour. Instead, prices are based on an estimated timeframe to complete the job, considering the size and condition of the property.
Additional Costs: If the home is found to be in a condition that requires more time or effort than initially assessed, additional costs may be incurred. It is essential to maintain the cleanliness of your home in between cleanings to avoid these extra charges.
Team Efficiency: Time frames for completion may be reduced if more team members are assigned to the job, allowing for increased efficiency.
Comprehensive Pricing: Our pricing structure does not charge by square footage, number of bedrooms, or bathrooms. The quoted price includes all team members' wages, travel expenses, supplies used, equipment usage, and any other necessary overhead costs.
Holiday Closures: BF Property Services observes most major federal holidays. Our operations may be affected by these holidays in the following ways: we will be closed on the day of major federal holidays. Depending on the holiday’s placement in the calendar, we may also be closed the day before or the day after the holiday. If a holiday closure affects your regular cleaning day, we will reschedule all appointments either back or forward by one or two days as necessary. Clients will be able to view any changes to their cleaning schedule on their client hub. We encourage you to check this platform for the most up-to-date information regarding your appointments. We appreciate your understanding as we observe these holidays and make necessary adjustments to ensure the well-being of our team and clients.
Appointment Reminders and Client Hub: BF Property Services utilizes an online platform for managing all appointments, including estimates, services, and special requests. Clients must provide valid email addresses and cell phone numbers to fully utilize the appointment reminder service. Appointment reminders will be sent via email seven days in advance. A second reminder will be sent via text message 24 hours before the scheduled appointment. Appointment dates and times are subject to change due to unforeseen circumstances. We will make every effort to notify clients immediately via text if changes occur. Our arrival timeframe is within 30 minutes before or after the scheduled appointment time. If the scheduled team is running more than 30 minutes over or behind this window, they will text the client to inform them. Clients needing to update their contact information to receive reminders should send an email request to bfpropsvcs@gmail.com.
Cancellations: Routine cleaning schedules are designed to maintain the cleanliness of your home. Cancellations will not be accepted due to the client's lack of use of the home, vacations or unavailability. If the client needs to change an appointment, we will either keep the original schedule or reschedule the appointment within the same week. If client cannot reschedule, we do require 72-hour notice of cancellation. If a rescheduling occurs, the following appointment will not be skipped, ensuring your cleaning schedule remains consistent. If client needs to cancel due to illness and or emergency, we allow one skipped cleaning in a 12-month period.
Cleaning Frequencies:
Seasonal Routine Cleaning Option 1: October through April: 7 cleans May through September: 11-12 cleans
Seasonal Routine Cleaning Option 2: October through April: 16 cleans May through September: 21-22 cleans
Routine Weekly Cleaning: 52 cleans per year
Routine Biweekly Cleaning: 26 cleans per year
Routine Monthly Cleaning: 12 cleans per year
Payment Terms: Accepted payment methods, cash, Venmo transfer or check. Payments can be left for the team to collect at the time of the cleaning appointment. For mailed checks, please send to: BF Property Services 2871 Erica Rd. Montross, VA 22520. BF Property Services will invoice for recurring services during the last week of each month for any outstanding balance. Payments are due within seven days of the emailed invoice. A late fee of $25.00 will be applied monthly to the total unpaid balance after seven days of the emailed invoice due date. To ensure prompt delivery of your payment, we recommend paying in person or through Venmo.
Reviews and Referral Program: We appreciate your support in helping our business grow through both referrals and reviews. These contributions are valuable to us, and we strive to foster a positive environment for all our clients. Beginning in 2025, we are excited to introduce our Client Referral Program. Current clients who refer new customers will receive a 50% discount on a routine cleaning service. To ensure proper verification, the referring client must provide the full name of the new client. The referred client must agree to routine cleaning services with us and must have completed three cleaning services before the referring client can claim their 50% discount. Please note that the maximum number of discounted cleanings allowed within a 12-month period is two. We reserve the right to modify or update referral program as needed. Any changes will be communicated to our clients in a timely manner. We encourage our clients to share their experiences through reviews. Client feedback is essential for us to assess our services, identify areas for improvement, and reward our team members appropriately. While we welcome honest feedback, we ask that all clients refrain from using derogatory remarks or inappropriate vocabulary in their reviews. Constructive criticism is appreciated and helps us grow, but we ask all participants to maintain a respectful tone.
We do not expect or pressure our clients to provide referrals or reviews. Participation in the referral program or sharing reviews is entirely voluntary.
Short-Term Rental General Requirements
Linking Homes: Clients are required to link their homes on Turno with BF Property Services as their primary cleaning service to ensure proper scheduling of guest check-out and cleaning.
Last-Minute Changes: For any last-minute changes or bookings made within 24 to 72 hours, owners must contact BF Property Services via email at bfpropsvcs@gmail.com or call/text 804-650-0827 to confirm the change and availability for scheduling.
Check-Out Times: Check-out times are strictly between 10 AM and 11 AM. Guests must allow our cleaning team to enter and complete their scheduled work without interference.
Late Departure: If guests have not vacated the property by check-out time, BF Property Services will contact the owner immediately. Our team will wait for 15 minutes before leaving, after which the client will incur a charge.
Complaint Submission: Guests and owners must provide photographic evidence of any complaints within the first day of the guest’s arrival and within 12 hours after the cleaning crew has completed their job.
Post-Cleaning Documentation: BF Property Services will provide photographic documentation of each room post-cleaning, accessible through Turno.
Backup Cleaners: Owners are advised to have backup cleaning services in case BF Property Services is unable to fulfill cleaning duties due to emergencies or last minute bookings or changes to bookings.
Refusal of Service: BF Property Services reserves the right to refuse cleaning services due to excessive filth, unsafe conditions, or presence of dangerous individuals or objects.
Trash Removal: We are not responsible for removing trash outside what fits in bathroom trash bags.
Food and Condiments: We do not manage food or condiment inventory due to health and safety reasons and recommend against stocking these items.
Inventory Tracking: BF Property Services will not track inventory unless previously agreed upon for purchase restocking.
Kitchen Organization: We do not reorganize kitchen cabinets on each turnover but will place items back in their intended locations as best as we can.
Emergency Guest Services: Our emergency guest services do not include inventory restocking unless it is our fault. We can assist with issues like lost keys or jamming doors, and we can contact local contractors for other emergencies, but we do not guarantee same-day service.
Seasonal Maintenance: Seasonal maintenance cleanings or deep cleans are required during the slower season (October through March) to maintain cleanliness. Monthly maintenance cleanings will include routine cleaning with optional deep cleaning tasks.
Owner Responsibility: BF Property Services will not be liable for guest complaints or dissatisfaction if the owner opts out of maintenance or deep cleaning during the specified timeframe.
Limitations on Deep Cleaning: Deep cleaning tasks will not be performed outside of the agreed contract during standard turnovers.
Maintenance Duties: Owners are responsible for the maintenance of major and small appliances, tracking and replacing tableware, and managing the upkeep of furniture, carpets, air filters, and grills.
Outdoor Inventory: BF Property Services will no longer track inventory for outdoor furniture or recreational equipment.
Restocking: Restocking will include basic essentials such as coffee, tea, sugar, salt, pepper, oil, and toiletries. These items must be stored in a locked closet accessible to our team.
Bedding and Linens: Clean bedding and bath linens will be provided for each cleaning provided the owner has supplied adequate duplicates.
On-Site Linen Washing: BF Property Services does not wash linens on-site.
Guest Procedures: Guests are required to: load and run the dishwasher, hand wash any remaining dishes, remove all trash and place it in the outside receptacle, leave all bed linens untouched, check all closets, drawers, and under beds for personal items, turn off all lights, lock all doors, and return any moved furniture to its original position.
BF Property Services Insurance Information
General Liability Insurance
Farm Bureau #2706426-14
Bond Insurance
Merchants Bonding Company #8565
This information is provided solely for verification purposes. If an incident occurs that needs to be reported, please contact Caroline Basar, President and Operator, 804-650-0827 or bfpropsvcs@gmail.com
Cleaning Chemical and Equipment List for Routine Cleanings:
Commercial Soft Scrub with Bleach
Soft Scrub Multi-Surface Gel
Soft Scrub with Bleach Gel
Lysol Multi-Surface Concentrate
Bar Keepers Friend Stovetop Cleaner
Spray Glass Cleaner
Murphy's Oil Soap
Zep Bath and Tile Cleaner
Zep No Rinse Floor Disinfectant
Magic Eraser for Kitchen
Magic Eraser for Bathroom
Magic Eraser Standard
Upright Brush Roll Hard Floor Vacuum
Rolling Hard Floor Vacuum
Commercial Multi-Use Backpack Vacuum
Floor Dry Swiffer Mop
Extendable Swiffer Duster
Reusable Swiffer Dusters
O-Cedar Mop
Pumice Stones
Microfiber Cloths
Razor Blades
Non-Scratch Sponge
Scouring Pads
Toilet Brush
Tub Brush
General Cleaning Brush
All of our vacuum canisters and washable filters are cleaned and sanitized daily.
For inquiries regarding the Service Agreement, please feel free to contact us or submit a request form.
2871 Erica Road
Montross, Virginia 22520
804-650-0827